OUR RETURNS POLICY

Thinking of returning an item?

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

• Please call our customer support team on 01707 649033 to arrange returns and/or refunds of all items that you have purchased directly from EasyHealthEU.com
  
• Please use our Original cardboard box and any other original packaging material to return the item. If you no longer have these, please use a suitable equivalent; include the name of the person who ordered the items and the order number along with a short description of the reason for returning the item.

OUR 30-DAY RETURNS GUARANTEE

Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us at your own cost. Items must be in their original condition, returned within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, items must be unused. We will then issue a full refund for the price you paid for the item minus any shipping costs. -- see our Refunds Policy below. We can only accept the return of opened items if they are faulty.

* Note: Our returns guarantee for larger items delivered via specialist courier is limited to 14 days.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect.

In the event of EasyHealthEU.com sending you a replacement for a damaged, defective or wrong item, you must return the item to EasyHealthEU.com within 30 days. EasyHealthEU.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which EasyHealthEU.com confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

OUR REFUNDS POLICY

This section describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights. Some notes about refunds:

• When you send your item back to us we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
  
• You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after four weeks from the day you sent us your return, please contact us for further assistance.
  
• Note: EasyHealthEU.com cannot generate refunds for items not purchased on our site. Only your retailer or seller can generate a refund for you; please contact the retailer you purchased the goods from in order to obtain a refund.
  Our Returns Support Team will guide you through our Returns Policy and provide you with any further assistance.

ITEMS RETURNED WITHIN THE SEVEN-DAY COOLING OFF PERIOD

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item only and not the cost of sending the item to you as follows:

• Where you are returning an item that was part of a larger order, the per-item charge for delivery that you incurred will not be refunded.
  
• Where you are returning an entire order, the delivery cost will not be refunded.
  
• We will not refund postage charges for items delivered outside the UK.
  
• Where we collect an item from you, we reserve the right to recover the costs of collection from you.
  
• If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

ITEMS RETURNED UNDER THE 30-DAY OR 14-DAY RETURNS GUARANTEE

Where you are withdrawing from your purchase between seven and 30 days after delivery (or between seven and 14 days in the case of large electrical items), and there has been no error on our part, we will refund only the cost of the item.  We will not refund the cost of delivery or other services provided to you in connection with your purchase.  If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.

Note: personalised pre-paid return labels are not available for all UK delivery addresses, and they are not available for delivery addresses outside the UK.